Terms of Service

    Effective Date: May 6, 2026
    Business Name: Cayman Renovations
    Website: https://caymanrenovations.com
    Email: info@caymanrenovations.com
    Phone: 345-326-7604
    Address: Cannon Place, George Town, Cayman Islands

    1. Introduction

    These Terms of Service govern your use of the Cayman Renovations website, communications, quote requests, consultations, renovation services, repair services, and related contractor services.

    By using our website, requesting a quote, accepting a proposal, booking a consultation, making a payment, or engaging Cayman Renovations, you agree to these Terms of Service.

    2. About Cayman Renovations

    Cayman Renovations provides renovation, remodeling, repair, improvement, and related property services in the Cayman Islands. Services may include, but are not limited to, bathroom renovations, kitchen renovations, tiling, painting, carpentry, repairs, demolition, installation, project coordination, and subcontractor coordination.

    3. Website Use

    You agree to use our website only for lawful purposes. You must not:

    • Misuse the website.
    • Attempt to gain unauthorised access to our systems.
    • Submit false, misleading, harmful, or unlawful information.
    • Copy, reproduce, or misuse our website content without permission.
    • Use the website in a way that disrupts its performance or security.

    4. Quotes and Estimates

    Quotes, estimates, and proposals are based on the information available at the time they are prepared.

    Unless stated otherwise in writing:

    • Quotes are valid for 30 days.
    • Quotes may change if project scope, material prices, labour requirements, site conditions, measurements, access, or client instructions change.
    • Verbal estimates are not binding unless confirmed in writing.
    • Final pricing may be affected by hidden conditions, structural issues, water damage, mould, electrical or plumbing defects, supply availability, design changes, permit requirements, or other issues discovered after work begins.

    5. Site Visits and Consultations

    We may require a site visit before providing a final quote. You agree to provide reasonable access to the property and accurate information about the project.

    If a consultation fee applies, it will be disclosed before the appointment. Consultation fees may be non-refundable unless otherwise agreed in writing.

    6. Project Acceptance

    A project is considered accepted when you:

    • Sign a written agreement.
    • Accept a quote or proposal in writing.
    • Pay a deposit.
    • Give written approval by email, message, or other confirmed communication.
    • Allow work to begin.

    Once a project is accepted, you agree to the scope, price, payment terms, project conditions, and any other written terms stated in the quote, proposal, invoice, or contract.

    7. Deposits and Payments

    Payment terms will be stated in the applicable quote, invoice, or contract.

    Unless otherwise agreed in writing:

    • A deposit may be required before work begins.
    • Progress payments may be required at agreed milestones.
    • Final payment is due upon substantial completion, unless otherwise stated.
    • Materials may need to be paid for upfront.
    • Late payments may delay the project.

    Cayman Renovations may pause work, withhold delivery of materials, or suspend services if payments are overdue.

    8. Materials and Product Availability

    Material selections, finishes, fixtures, tiles, cabinets, fittings, appliances, and other project items are subject to availability.

    If a selected item becomes unavailable, delayed, discontinued, or materially more expensive, Cayman Renovations may recommend a suitable alternative. Any price difference, delay, or change in specification will be discussed with the client.

    Clients are responsible for reviewing and approving materials, colours, finishes, dimensions, and specifications before purchase or installation.

    9. Change Orders

    Any change to the agreed scope of work may require a written change order.

    Change orders may include:

    • Additional labour.
    • Additional materials.
    • Design changes.
    • Upgrades.
    • Repairs discovered during work.
    • Schedule changes.
    • Client-requested changes.
    • Work outside the original quote.

    Additional costs and time extensions must be approved before the changed work proceeds, unless urgent action is required to protect the property or safety.

    10. Client Responsibilities

    You agree to:

    • Provide accurate project information.
    • Provide access to the property during agreed working hours.
    • Secure pets, valuables, fragile items, and personal belongings.
    • Obtain landlord, strata, property owner, or management approval where required.
    • Ensure utilities are available where needed.
    • Make timely decisions and approvals.
    • Pay invoices according to agreed terms.
    • Notify us promptly of concerns or defects.

    Cayman Renovations is not responsible for delays, additional costs, or project impacts caused by lack of access, delayed decisions, unpaid invoices, unavailable approvals, or inaccurate information provided by the client.

    11. Permits, Approvals, and Compliance

    Some projects may require permits, strata approval, landlord approval, building control approval, planning approval, inspection, or specialist certification.

    Unless otherwise agreed in writing, the client is responsible for obtaining required permissions from property owners, landlords, strata bodies, building managers, or other relevant parties.

    Where Cayman Renovations agrees to assist with permits or approvals, this does not guarantee approval by any authority or third party.

    12. Subcontractors and Third Parties

    Cayman Renovations may use subcontractors, tradespeople, suppliers, consultants, or other third parties to complete parts of the project.

    We aim to work with reliable service providers. However, schedules, availability, and third-party performance may affect project timelines.

    13. Project Timelines

    Any timeline given is an estimate unless expressly stated as a fixed deadline in writing.

    Project timelines may be affected by:

    • Material delays.
    • Weather.
    • Shipping delays.
    • Client changes.
    • Hidden site conditions.
    • Subcontractor availability.
    • Utility interruptions.
    • Permit or inspection delays.
    • Payment delays.
    • Access restrictions.

    Cayman Renovations is not responsible for delays caused by events outside our reasonable control.

    14. Hidden Conditions

    Renovation work may reveal hidden conditions, including but not limited to:

    • Water damage.
    • Mould.
    • Termite damage.
    • Rotten timber.
    • Poor previous workmanship.
    • Unsafe electrical wiring.
    • Plumbing defects.
    • Structural concerns.
    • Uneven surfaces.
    • Defective waterproofing.
    • Code compliance issues.

    Additional work required due to hidden conditions is not included in the original quote unless expressly stated. Any additional work will be quoted separately where reasonably possible.

    15. Client-Supplied Materials

    If you supply your own materials, fixtures, tiles, fittings, appliances, or finishes, you are responsible for ensuring they are suitable, available, complete, undamaged, and delivered on time.

    Cayman Renovations is not responsible for defects, delays, missing parts, warranty issues, incorrect measurements, or performance problems related to client-supplied materials.

    Additional labour or delay caused by client-supplied materials may result in extra charges.

    16. Workmanship Warranty

    Cayman Renovations stands behind the quality of its workmanship.

    Unless a separate written warranty is provided, workmanship issues must be reported within 90 days after completion.

    The workmanship warranty does not cover:

    • Normal wear and tear.
    • Misuse, neglect, or lack of maintenance.
    • Damage caused by others.
    • Water intrusion from unrelated sources.
    • Pre-existing issues.
    • Structural movement.
    • Client-supplied materials.
    • Manufacturer defects.
    • Damage caused by weather, accidents, pests, or force majeure events.
    • Unauthorised repairs or modifications.

    Manufacturer warranties, if any, are provided by the relevant manufacturer, supplier, or retailer.

    17. Completion and Final Inspection

    Upon substantial completion, the client will have an opportunity to inspect the work and identify reasonable punch-list items.

    Minor touch-ups or punch-list items do not justify withholding full payment unless the withheld amount is reasonable and directly related to the incomplete item.

    Final payment is due according to the agreed payment terms.

    18. Cancellations and Postponements

    If you cancel or postpone a project after acceptance, you may be responsible for:

    • Materials already purchased.
    • Labour already performed.
    • Subcontractor costs already incurred.
    • Administrative or planning time.
    • Restocking fees.
    • Non-refundable deposits.
    • Other costs reasonably incurred by Cayman Renovations.

    Deposits may be non-refundable once materials are ordered, labour is scheduled, subcontractors are booked, or project preparation has begun.

    19. Limitation of Liability

    To the fullest extent permitted by law, Cayman Renovations is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of rental income, loss of use, business interruption, emotional distress, or inconvenience.

    Our total liability for any claim related to a project shall not exceed the amount paid by the client to Cayman Renovations for the specific service giving rise to the claim, unless otherwise required by law.

    Nothing in these Terms excludes liability that cannot legally be excluded.

    20. No Guarantee of Exact Visual Match

    We will make reasonable efforts to complete work according to approved selections, specifications, and industry standards. However, natural variation may occur in materials such as tiles, stone, wood, grout, paint, finishes, and fixtures.

    Images, samples, online references, and showroom displays may differ from final installed results due to lighting, batches, manufacturing variation, installation conditions, and surface differences.

    21. Website Content

    Website content is provided for general information only. Photos, service descriptions, examples, and project information do not guarantee identical results for every property.

    We may update, modify, or remove website content at any time.

    22. Intellectual Property

    All website content, branding, text, graphics, designs, photographs, videos, documents, and materials created by Cayman Renovations remain our property unless otherwise agreed in writing.

    You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

    23. Photos and Project Portfolio Use

    We may request permission to photograph or video completed work for portfolio, marketing, social media, or website purposes.

    We will not intentionally publish personal information, private family details, or sensitive property information without permission.

    Clients may decline marketing photography by notifying us in writing.

    24. Privacy

    Your use of our website and services is also governed by our Privacy Policy.

    25. Complaints and Dispute Resolution

    If you have a concern about our work, you agree to notify us promptly and allow us a reasonable opportunity to inspect and address the issue.

    Both parties agree to make reasonable efforts to resolve disputes through good-faith communication before pursuing formal legal action.

    26. Governing Law

    These Terms of Service are governed by the laws of the Cayman Islands.

    Any disputes shall be subject to the courts of the Cayman Islands, unless otherwise agreed in writing.

    27. Changes to These Terms

    We may update these Terms of Service from time to time. The updated version will be posted on our website with a revised effective date.

    28. Contact Information

    For questions about these Terms, contact:

    Cayman Renovations
    Website: https://caymanrenovations.com
    Email: info@caymanrenovations.com
    Phone: 345-326-7604
    Address: Cannon Place, George Town, Cayman Islands